APPLE SERVICES
Empower with Apple.
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Explore a seamless Apple experience with Proformac
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AUTHORISED APPLE SERVICE PROVIDER
Drop Off Your Device
We encourage all our clients to visit our store for device assessments and repairs. To streamline the process, please complete the job booking form found at the end of this message. After submitting the form, you will receive a confirmation email with further details.
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When you visit our store, please show the confirmation email to our staff. This will help expedite the process, ensuring a smooth and efficient experience for both you and our team.
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Book a job by filling in the required details in the form:
Service Information
Diagnostics Fees
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iOS devices @ $60incl. GST
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macOS devices @ $120incl. GST
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Timeframe for Service
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Apple Watch: 4-6 days
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iPhone: 1-2 days
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iPad: 4-6 days
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iMac: 3-5 days
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Airpods: 2-4 days
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iPod: 4-6 days
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Apple TV: 4-6 days
Before Bringing It In For Service
Back Up Data:
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Apple takes data privacy very seriously and therefore as an Authorised Apple Service Provider we will not access or your data when fixing your device. As such, please ensure you do a back up of your data before bringing it in for service. We cannot guarantee that during the repair process your data will be retained. To perform a backup please follow the instructions noted in the links below:
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iOS devices: https://support.apple.com/en-nz/HT203977
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MacOS devices: https://support.apple.com/mac-backup
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Remove from Find My:
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Once you have done a backup of your data please remove the device from your iCloud account. To do this please follow the instructions noted in the link below:
https://support.apple.com/en-nz/guide/icloud/mmdc23b125f6/icloud
Apple Service Programs
Below is a list of the current repair or exchange programs active in New Zealand by Apple. Please select an option below to find out more information:
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Apple Watch Series 6 Service Program for Blank Screen Issue
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iPhone 12 and iPhone 12 Pro Service Program for No Sound Issues
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iPhone 11 Display Module Replacement Program for Touch Issues
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AirPods Pro Service Program for Sound Issues
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Smart Battery Case Replacement Program for iPhone XS, iPhone XS Max, and iPhone XR
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iPhone 6s and iPhone 6s Plus Service Program for No Power Issues
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15-inch MacBook Pro Battery Recall Program
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Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro
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13-inch MacBook Pro Display Backlight Service Program
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Apple Three-prong AC Wall Plug Adapter Recall Program
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Apple AC Wall Plug Adapter Exchange Program
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Beats Pill XL Speaker Recall Program
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USB Power Adapter Takeback Program
Click here to find the relevant program: https://support.apple.com/en-nz/service-programs
AUTHORISED APPLE RESELLER
Macbook Air
MacBook Air with M4 is an incredibly portable laptop — it’s nimble and quick, with a silent, fanless design and a beautiful Retina display. Thanks to its slim profile and all‑day battery life, this Air moves at the speed of lightness.
iMac
Say hello to the new iMac. Inspired by the best of Apple. Transformed by the M4 chip. Stands out in any space. Fits perfectly into your life.
MacBook Pro
Supercharged for pros.
The most powerful MacBook Pro ever is here. With the blazing-fast M4 Pro or M4 Max chip — you get groundbreaking performance and amazing battery life. Add to that a stunning Liquid Retina XDR display, the best camera and audio ever in a Mac notebook, and all the ports you need. The first notebook of its kind, this MacBook Pro is a beast.
APPLE FOR BUSINESS
Why Apple for Business​
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​​​​​​Apple devices are engineered for longevity, efficiency, and enterprise value. Built from durable materials and tested beyond industry standards, they offer exceptional resilience in real-world conditions. Regular software updates extend device life across multiple generations, ensuring seamless performance and simplifying IT management.
Their high residual value and strong lifecycle economics make Apple products cost-effective over time. A Forrester study shows Mac delivers up to $843 in savings per device over three years when accounting for support, operations, and lower IT burden.
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Deployment is frictionless—Apple Business Manager enables zero-touch setup, while intuitive design reduces support needs by 50%. Combined with flexible financing through Apple Financial Services, Apple products provide businesses with a scalable, affordable, and future-ready technology platform.​
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Source: Apple's Total Economic Impact report via Forrester.
Apple Silicon
Apple with M-series silicon enhances workplace productivity and IT efficiency. Its unified architecture delivers top-tier performance per watt, allowing professionals to run intensive workflows—design, development, data analysis—at high speed with low power use, lasting around 18 hours on a single charge. Macs powered by Apple silicon are fast, power efficent, and ideal for seamless multitasking.
Security is built into the hardware, with secure boot, real-time encryption, and Touch ID, delivering enterprise-grade protection without added complexity. Compatibility with Microsoft 365, industry workplace apps and major collaboration tools gives users the flexibility they need.
With Apple Business Manager and leading MDM platforms, Apple devices can be deployed remotely, managed easily, and kept current at scale. Combined with extended OS support, strong residual value, and low downtime, Macs with Apple silicon deliver strong ROI, user satisfaction, and long-term operational resilience.
Apple Security
Apple devices are secure by design, engineered from the silicon up to protect both user identity and corporate data. Each device includes a Secure Enclave coprocessor, hardware-enforced secure boot, and line-speed AES encryption, ensuring only trusted operating systems and apps run from startup to daily use.
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macOS, iOS, and iPadOS feature advanced protections like kernel integrity enforcement, runtime memory defences, and notarised third-party apps. FileVault and Data Protection encrypt sensitive data, while remote wipe ensures control in the event of loss or theft. All apps are sandboxed and rigorously verified to maintain a stable, malware-resistant environment.
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Apple’s zero-trust security model spans device, network, and identity, meeting enterprise compliance needs while delivering a seamless user experience. This multi-layered approach, made possible by Apple’s integrated ecosystem, offers strong protection without compromising usability.
Financing Solutions
Apple Financial Services (AFS) delivers tailored lifecycle financing to help businesses integrate Apple technology with greater affordability, flexibility, and control.
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Maximise Your Budget
AFS recognises the high residual value of Apple devices, allowing for lower monthly payments and improved cash flow alignment.
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Guaranteed Future Value -
Apple guarantees future trade-in values, giving businesses confidence in long-term ROI and device refresh planning.
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Lease Terms Refresh - giving you full control over your upgrade cycles.
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Streamlined Returns & Single-Payment Discounts -
Every plan can include shipping, data wiping, and the option to reduce costs by up to 20% with upfront payment solutions.
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AFS helps reduce total cost of ownership while simplifying operations, making it easier to scale across your business.
AppleCare for Business
AppleCare+ offers more than extended warranty, it’s a business-grade support solution designed to protect your Apple devices and keep your teams productive. With up to three years of coverage, AppleCare+ includes:
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Accidental damage protection (subject to service fee)
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Battery service, if capacity drops below 80%
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24/7 priority access to Apple certified technicians
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Global repair coverage for mobile and remote staff
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Support for Apple software and iCloud
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The key advantage? Reduced downtime, lower unexpected costs, and confidence that your devices will stay up and running.
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AppleCare+ also simplifies lifecycle planning and strengthens the user experience with fast, reliable service.
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Ideal for businesses that demand continuity, mobility, and cost certainty.
More at: apple.com/nz/support/products/
DEVICE ENROLMENT & MOBILE DEVICE MANAGEMENT ("MDM")
Deploy Smarter. More Securely.
Empower your organisation with seamless Apple device management from day one. Our expert deployment services ensure your Apple devices are configured, secured, and ready for use
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Whether you're rolling out a handful of iPads or managing multiple MacBooks across multiple sites, we support zero-touch deployment and Mobile Device Management (MDM) solutions that scale with your needs.
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We help you:
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Automate deployment with Apple Business Manager
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Remotely configure devices with zero-touch provisioning
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Enforce security and compliance policies across all endpoints
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Centrally manage apps, updates, and inventory
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Support users with a custom self-service app portal
From initial setup to enterprise-level MDM integration, we ensure your Apple ecosystem is productive, secure, and future-ready.
Customer Testimonials
Big Brothers Big Sisters
The success of Big Brothers Big Sisters in Taranaki can be attributed Proformac Technologies providing reliable and reputable Apple equipment . Since our inception in 2007, when I acquired my first Apple computer, our organisation has expanded to include a team of seven individuals, all provided with Apple MacBook Airs and iPhones which are supported with a MDM solution, enabling us to operate more efficiently.
Learner Me
Proformac Technologies has supported over 80 Apple devices across our organisation, delivering everything from secure MDM setup and fleet-wide device management to individual/ AppleCare repairs. Their responsive and knowledgeable support has enabled Learner Me to maintain a seamless, reliable, and future-ready digital learning environment that meets the evolving needs of both students and staff.
Tutaki Youth Inc.
Tutaki Youth Inc. has worked with Proformac Technologies for a number of years, and we continue to rely on them as out trusted Apple Support partner. From supplying and configuring our Apple devices using a secure Mobile Device Management (MDM), to providing responsive AppleCare warranty support when needed, their service has always been professional, and tailored to suit our needs.