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apple authorised service provider

Repairs, Warranties & Help

 

Trusted by Taranaki since 1989, our New Plymouth repair centre is the only Apple Authorised Service Provider between Hamilton and Wellington. Our technicians are Apple-certified and we use only genuine Apple parts. 

 

See us for all things Apple, including warranty repairs, out of warranty repairs, AppleCare+ services and for training on how to get the most of your devices. 

Call us now 06 759 7075
Drop in to see us at 127 Gill Street, New Plymouth

we service everything apple

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iPhone

Guidelines for repair:

  1. Typically 3-4 working days

  2. Diagnostic Fee: $49 (Note: For all iPhone repairs, whether in or out of warranty, there is a $49 assessment fee that is payable if a repair or replacement is not undertaken by Proformac. If you accept a quote for repair or your repair is covered by warranty, Proformac will not charge the assessment fee.)

  3. Display/Screen Replacement and batter replacement Fees:

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Warranty: If your device is less than a year old and the issue is covered by Apple's Limited Warranty the service will be free of charge. If it was purchased in New Zealand and is less than 24 months old it may be covered under Apple's Variable Warranty.

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Mac

Guidelines for repair:

  1. Typically 4-6 working days

  2. Diagnostic Fee: $98 (Note: For all Mac repairs, whether in or out of warranty, there is a $98 assessment fee that is payable if a repair or replacement is not undertaken by Proformac. If you accept a quote for repair or your repair is covered by warranty, Proformac will not charge the assessment fee.)

  3. Repair fees are determined based on issues

  4. Warranty: If your device is less than a year old and the issue is covered by Apple's Limited Warranty the service will be free of charge. If it was purchased in New Zealand and is less than 24 months old it may be covered under Apple's Variable Warranty.

AirPods

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Guidelines for repair:

  1. Typically 5-7 working days

  2. Diagnostic Fee: $49 (Note: For all Airpods repairs, whether in or out of warranty, there is a $49 assessment fee that is payable if a repair or replacement is not undertaken by Proformac. If you accept a quote for repair or your repair is covered by warranty, Proformac will not charge the assessment fee.)

  3. Cost of repair will depend on the issue and model

  4. Warranty: If your device is less than a year old and the issue is covered by Apple's Limited Warranty the service will be free of charge. If it was purchased in New Zealand and is less than 24 months old it may be covered under Apple's Variable Warranty.

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iPad

Guidelines for repair:

  1. Typically 5-7 working days

  2. Diagnostic Fee: $49 (Note: For all iPad repairs, whether in or out of warranty, there is a $49 assessment fee that is payable if a repair or replacement is not undertaken by Proformac. If you accept a quote for repair or your repair is covered by warranty, Proformac will not charge the assessment fee.)

  3. Cost of repair will depend on the issue and model

  4. Warranty: If your device is less than a year old and the issue is covered by Apple's Limited Warranty the service will be free of charge. If it was purchased in New Zealand and is less than 24 months old it may be covered under Apple's Variable Warranty.

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Apple Watch

Guidelines for repair:

  1. Typically 5-7 working days

  2. Diagnostic Fee: $49 (Note: For all Apple Watch repairs, whether in or out of warranty, there is a $49 assessment fee that is payable if a repair or replacement is not undertaken by Proformac. If you accept a quote for repair or your repair is covered by warranty, Proformac will not charge the assessment fee.)

  3. Cost of repair will depend on the issue and model

  4. Warranty: If your device is less than a year old and the issue is covered by Apple's Limited Warranty the service will be free of charge. If it was purchased in New Zealand and is less than 24 months old it may be covered under Apple's Variable Warranty.

Other Apple Repairs

We also service and repair Beats, Apple TV, iPod and Homepod. Please get in touch with us or pop in further information about these products and our services.

  1. Repair timelines vary. Please contact for an estimate on your job. 

  2. Diagnostic Fees: For all Apple repairs, whether in or out of warranty, there is an assessment fee that is payable if a repair or replacement is not undertaken by Proformac. If you accept a quote for repair or your repair is covered by warranty, Proformac will not charge the assessment fee. Please contact us for more details on the assessment fee for your device.

  3. Warranty: If your device is less than a year old and the issue is covered by Apple's Limited Warranty the service will be free of charge. If it was purchased in New Zealand and is less than 24 months old it may be covered under Apple's Variable Warranty.

Important: Before you bring in your Apple device

Here are three quick steps to help make your diagnostic and repair process much smoother: 

  1. Perform a backup. Click here for instructions:

  2. Remove Find My. Click here for instructions. https://support.apple.com/en-nz/guide/icloud/mmdc23b125f6/icloud

  3. Update. Many issues can be resolved by updating the software on your iPhone.  Click here to learn how to update your device:

Why see an Apple Authorised Service Provider? 

  1. Peace of Mind. Have the confidence knowing your devices are being looked after by Apple-certified and trusted experts. 

  2. Genuine Apple Parts. Authorised Service Providers are able to obtain genuine Apple parts to complete your repairs to the best quality.  

  3. Directly Connected to Apple. Our technicians have access to Apple’s comprehensive product, repair, service, take-apart, troubleshooting, and upgrade information, plus on-the-spot technical support and equipment and tools.

  4. Don’t Void Your Warranty. Taking your device to a non-authorised repairer voids any warranty and AppleCare+ coverage and could make it inelligible for repair by an Apple Authorised Service Provider. 

Apple Service Programs

Apple has launched several programs for known faults and anomalies on certain models and manufacturing batches. These include programs for Replacement, Exchange, Repair Extension and Recalls.

 

For further information on Apple Service Programs please click here. https://support.apple.com/service-programs

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Mac

  • 15-inch MacBook Pro Battery Recall Program – 20 June 2019

  • Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro – 21 May 2019

  • 13-inch MacBook Pro Display Backlight Service Program – 21 May 2019

  • 13-inch MacBook Pro (non Touch Bar) Solid-State Drive Service Program – 9 Nov 2018

  • 13-inch MacBook Pro (non Touch Bar) Battery Replacement Program – 20 Apr 2018

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iPad

  • iPad Air (3rd generation) Service Program for Blank Screen Issue – 6 Mar 2020 

AirPods

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  • AirPods Pro Service Program for Sound Issues – 30 Oct 2020

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Apple Watch

  • Screen Replacement Program for Aluminium Models of Apple Watch Series 2 and Series 3 – 30 Aug 2019

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iPhone

  • iPhone 11 Display Module Replacement Program for Touch Issues - 4 Dec 2020

  • Smart Battery Case Replacement Program for iPhone XS, iPhone XS Max, and iPhone XR – 10 January 2020

  • iPhone 6s and iPhone 6s Plus Service Program for No Power Issues - 4 Oct 2019

  • iPhone X Display Module Replacement Program for Touch Issues- 9 Nov 2018

  • iPhone 8 Logic Board Replacement Program – 31 Aug 2018

  • iPhone 7 Repair Program for "No Service" Issues – 2 Feb 2018

  • Multi-Touch Repair Program for iPhone 6 Plus – 17 Nov 2016

Miscellaneous

  • Apple Three-prong AC Wall Plug Adapter Recall Program – 25 Apr 2019

  • Apple AC Wall Plug Adapter Recall Program – 28 Jan 2016

  • Beats Pill XL Speaker Recall Program – 3 June 2015

  • Apple 5W European USB Power Adapter Exchange Program – 13 Jun 2014

  • USB Power Adapter Takeback Program – 6 Aug 2013

  • Apple Ultracompact USB Power Adapter Exchange Program – 20 Sep 2008

AppleCare+ Service Fees

When you purchase an Apple device you’re given the option of purchasing AppleCare+ in order to extend the warranty and technical support on this device. 

 

If your device is covered by AppleCare+ the current prices for iPhone display repairs are $49 and general iPhone repairs are $169. 

 

Please contact us for other AppleCare+ service fees. 

127 Gill Street, New Plymouth

Call us: 06 759 7075

Proformac Hours

Monday                

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

Closed on Public Holidays 

8:30am - 5:30pm               

8:30am - 5:30pm

8:30am - 5:30pm

8:30am - 5:30pm

8:30am - 5:30pm

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