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AUTHORISED APPLE SERVICE PROVIDER

Drop Off Your Device

We encourage all our clients to visit our store for device assessments and repairs. To streamline the process, please complete the job booking form found at the end of this message. After submitting the form, you will receive a confirmation email with further details.

When you visit our store, please show the confirmation email to our staff. This will help expedite the process, ensuring a smooth and efficient experience for both you and our team.

Book a job by filling in the required details in the form:

Service Information

Diagnostics Fees

  • iOS devices @ $60incl. GST

  • macOS devices @ $120incl. GST

Timeframe for Service

  • Apple Watch: 4-6 days 

  • iPhone: 1-2 days

  • iPad:  4-6 days

  • iMac: 3-5 days

  • Airpods: 2-4 days

  • iPod: 4-6 days

  • Apple TV: 4-6 days

Before Bringing It In For Service

Back Up Data:

Apple takes data privacy very seriously and therefore as an Authorised Apple Service Provider we will not access or your data when fixing your device.  As such, please ensure you do a back up of your data before bringing it in for service.  We cannot guarantee that during the repair process your data will be retained.  To perform a backup please follow the instructions noted in the links below: 

Remove from Find My:

Once you have done a backup of your data please remove the device from your iCloud account.  To do this please follow the instructions noted in the link below:

 

https://support.apple.com/en-nz/guide/icloud/mmdc23b125f6/icloud

Apple Service Programs

Below is a list of the current repair or exchange programs active in New Zealand by Apple. Please select an option below to find out more information:

  • Apple Watch Series 6 Service Program for Blank Screen Issue

  • iPhone 12 and iPhone 12 Pro Service Program for No Sound Issues

  • iPhone 11 Display Module Replacement Program for Touch Issues

  • AirPods Pro Service Program for Sound Issues

  • iPad Air (3rd generation) Service Program for Blank Screen Issue

  • Smart Battery Case Replacement Program for iPhone XS, iPhone XS Max, and iPhone XR

  • iPhone 6s and iPhone 6s Plus Service Program for No Power Issues

  • Screen Replacement Program for Aluminum Models of Apple Watch Series 2 and Series 3

  • 15-inch MacBook Pro Battery Recall Program

  • Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro

  • 13-inch MacBook Pro Display Backlight Service Program

  • Apple Three-prong AC Wall Plug Adapter Recall Program

  • 13-inch MacBook Pro (non Touch Bar) Solid-State Drive Service Program

  • iPhone X Display Module Replacement Program for Touch Issues

  • 13-inch MacBook Pro (non Touch Bar) Battery Replacement Program

  • Multi-Touch Repair Program for iPhone 6 Plus

  • Apple AC Wall Plug Adapter Exchange Program

  • Beats Pill XL Speaker Recall Program

  • USB Power Adapter Takeback Program


Click here to find the relevant program: https://support.apple.com/en-nz/service-programs

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AUTHORISED APPLE RESELLER

*Eligible to offer educational pricing*

Macbook Air

Macbook

MacBook Air with M1 is an incredibly portable laptop — it’s nimble and quick, with a silent, fanless design and a beautiful Retina display. Thanks to its slim profile and all‑day battery life, this Air moves at the speed of lightness.

iMac

Mac

Say hello to the new iMac.Inspired by the best of Apple. Transformed by the M1 chip. Stands out in any space. Fits perfectly into your life.

MacBook Pro

Macbook

Supercharged for pros.

 

The most powerful MacBook Pro ever is here. With the blazing-fast M1 Pro or M1 Max chip — the first Apple silicon designed for pros — you get groundbreaking performance and amazing battery life. Add to that a stunning Liquid Retina XDR display, the best camera and audio ever in a Mac notebook, and all the ports you need. The first notebook of its kind, this MacBook Pro is a beast.

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AUTHORISED APPLE CONSULTANT

Put Apple technology to work for your business.

As an Authorised Apple Consultant Proformac provides specialist knowledge in Apple solutions for small and medium-sized businesses. Proformac can help you identify the best Apple technology for your business needs and set-up and support your IT solutions.

Proformac can help you configure, deploy and support Mac and iOS devices through the use of Mobile Device Management ("MDM") and Apple Business Manager

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APPLE IN EDUCATION

We are an Apple Authorised Education Specialist. We support schools, colleges and universities to embrace Apple products to expand what’s possible inside the classroom and beyond.

As an Authorised Apple Consultant Proformac provides specialist knowledge in Apple solutions for small and medium-sized businesses. Proformac can help you identify the best Apple technology for your business needs and set-up and support your IT solutions.

Proformac can help you configure, deploy and support Mac and iOS devices through the use of Mobile Device Management ("MDM") and Apple Business Manager.

We’ll work closely with you to understand your vision and desired outcomes, so we can deliver a sustainable and successful outcome.

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